Servicevilkår

Last Updated: 18/03/2026

Welcome to Focuvex. These Terms and Conditions ("Terms") govern your use of the website https://focuvex.com ("the Site") and the purchase of products and services offered under the name Focuvex ("we", "us", "our").

Company Information

Company Name: Focuvex
Legal Entity: Maison DeLaRo
Address: Wochterberg 33, 2200 Herentals
Phone: +32468325313
Email: info@focuvex.com

Applicability

By accessing or using our Site and/or purchasing anything from us, you agree to be bound by these Terms, including any additional policies and conditions referenced herein. If you do not agree to these Terms, you must not use the Site or Services.

We reserve the right to modify these Terms at any time. The most current version will always be available on the Site. Your continued use after changes means you accept those changes.

Eligibility

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction, or that you have given consent for your minor dependents to use this Site.

Account and Accuracy of Information

You are responsible for ensuring that all information you provide (including account, purchase, and payment details) is accurate, complete, and up to date. We reserve the right to refuse or cancel orders if information is found to be incorrect.

Pricing and Availability

All prices are subject to change without prior notice. Products may be available in limited quantities and are sold while supplies last. We reserve the right to limit quantities or refuse sales to anyone.

Payments

We accept the payment methods listed on our Site. You agree to pay the full price of your order, including applicable taxes and shipping costs.

Delivery

We aim to ship your order within the estimated timeframe. Delivery times are indicative and may vary. We are not responsible for delays beyond our reasonable control.

Returns and Refunds

We offer a 30-day return policy after receipt of your order.

Conditions:

  • For hygiene reasons, opened consumable products are assessed case by case — contact our team and we will guide you through the process.
  • Please always contact us first at info@focuvex.com before returning any item.
  • Refunds will be processed within 10 working days after receiving the returned product, using the same payment method.

Cancellations

We process orders quickly. Contact us within 12 hours of placing your order at info@focuvex.com and we'll do our best to cancel before dispatch.

Complaints About Defective Products

If a product is defective, you may submit a claim within 12 months of discovering the defect. You may request:

  • Replacement
  • Repair
  • Or a price reduction

For defect reports, please contact info@focuvex.com and follow the return instructions provided.

Intellectual Property

All content on the Site (texts, images, logos, etc.) is owned by Focuvex or our licensors and protected under applicable intellectual property laws.

Restrictions on Use

You may not use the Site for illegal or unauthorized purposes, including (but not limited to):

  • Infringing third-party rights
  • Distributing harmful software
  • Sending spam or phishing messages
  • Interfering with Site security

Liability and Disclaimers

The Site and all products and services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for direct, indirect, or consequential damages, including loss of profit or data, unless required by mandatory law.

Indemnification

You agree to indemnify and hold harmless Focuvex, its directors, employees, and agents from any claims or demands arising from your breach of these Terms or violation of third-party rights.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Termination

We may suspend or terminate your access to the Site or Services if you violate these Terms.

Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.

Contact

Company Name: Focuvex
Legal Entity: Maison DeLaRo
Address: Wochterberg 33, 2200 Herentals
Phone: +32468325313
Email: info@focuvex.com